Job Description


  • Troubleshoot, resolve, or escalate all hardware, software, phone, a/v, and operating system problems
  • Support faculty, students, and administrators in their use of general software applications
  • Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals
  • Respond to telephone calls, emails, and in-person requests for technical support
  • Maintain timely and accurate records of support issues using tech-support-email, spreadsheets and help desk management system
  • Delegate and escalate issues to appropriate tech department colleagues
  • Monitor all support requests to ensure timely resolution
  • Document troubleshooting processes and resulting problem resolutions
  • Openly and broadly share problem resolutions
  • Make effective use of Help Desk records to identify patterns, systemic problems, and end-user training needs.
  • Maintain timely and accurate inventory records for all technology equipment and software using spreadsheets and inventory management system
  • Provide AV support to school functions as needed
  • Unpack, configure, and inventory new computer equipment
  • Install and test software updates as directed
  • Maintain and transport mobile computer resources (e.g. computer carts)
  • Manage reservation calendars for equipment (e.g. computer carts, projectors, etc.)
  • Monitor the use of consumable computer, printer and copier supplies and orders supplies as needed
  • Keep Tech Department storage areas orderly and secure
  • Perform preventive maintenance on computer systems, printers, and equipment as needed
  • Arrange for equipment repair (printers, etc.) as needed
  • Participate in end-user events, as appropriate, e.g. faculty, student, parent training sessions
  • Other duties as assigned


  • Knowledge of computer operating system and office suite.
  • Experience with hardware, printers, projectors, digital cameras, etc.
  • Understanding of networked environments

Personal attributes:

  • Ability to work with individuals with a range of technological expertise in a courteous and professional manner
  • Ability to remain calm and supportive with users in the midst of a technology "crisis"
  • Demonstrated ability to effectively communicate in a team environment
  • Detail oriented, organized, self-motivated and punctual
  • Ability to work independently and handle multiple projects simultaneously and to prioritize tasks
  • Excellent verbal and written communication skills

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